Customer Care
Shipping & Returns
Last updated · June 2026
Final shipping rates, timelines, and return terms will be confirmed before launch. Below is what to expect.
Where we ship
Urbanna Coffee will ship across Canada at launch. International shipping is not available at this time.
Shipping timelines
Orders will be dispatched a few business days after they're placed. Delivery times depend on your location in Canada. Exact carrier and timelines will be confirmed before launch.
Returns
Because coffee is a perishable product, we generally cannot accept returns of opened bags. If your order arrives damaged or there's a problem with it, please email hello@urbannacoffee.ca within 14 days of delivery and we'll make it right.
Lost or delayed packages
If your package is significantly delayed or lost in transit, contact us and we'll work with the carrier to resolve it.
Contact
Questions about an order? Email hello@urbannacoffee.ca.
This is a placeholder policy and will be updated before launch with our final terms. Please email hello@urbannacoffee.ca with any questions.